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Re: filmscanners: Can't download Silverfast 5.2



Ian

I had sent an earlier post which I thought was clear about the problem, but
I will now make it as clear as possible in the comments that follow.

on 10/13/01 10:15 AM, Ian Lyons at ilyons@mac.com wrote:

> 
>> Perhaps, the Silverfast download is corrupt?
> 
> Nope the file is good and downloads without any problem (Mac G4 OS 9.2.1)
> 
> 
>> Any suggestions?
> 
> You could have better explained what your problem is. Your header suggests
> you can't even download the file from the LaserSoft site - is that right?
> 
> If you did manage to download the file it should be called
> SFUS-520r05(Polaroid).sit This file needs to be extracted and it will be
> labelled SFUS-520r05(Polaroid) Double clicking this file will take you
> through an install process that places ALL the files in the correct location
> - did you manage to get as far as double clicking the file?

Ian

I did download SFUS-520ro5(Polaroid).sit and then I extracted SF
US-5.20r05(Polaroid)  I then double cliked and did a successful install.
The Silverfast folder was in Photoshop 6.01> 'Plug-ins'> 'Import/Export'.
Within the 'Import/Export folder is the file 'Silverfast(Polaroid).  In the
earlier version that I installed, 5.1.2, within the file
'Silverfast(Polaroid)' there is the file 'Silverfast' containing five
sub-files.  In addition there is the plug-in 'Silverfast(Polaroid), a
colorful icon.  It is the plug-in that does not appear in the many versions
of 5.2 that I have downloaded.  Something is wrong.  Perhaps, I'm doing
something wrong but I don't know what.  Version 5.1.2 works fine.  Thanks
for your help.

Martin

  
> 
>> Looking in the plug in/
>> import-export folder/ Silverfast folder, I discoverred that the plug in was
>> not there. 
> 
> Use Sherlock to search your hard drive - the file you're looking for is
> labelled SilverFast (Polaroid) use this the search criteria. If 5.1 is still
> on your hard drive it will also be found, so don't get them confused.
> 
> 
> 
>> As others have said, their tech support is pitiful.
> 
> No worse than many and no better than others. Martin is usually very
> helpful, but sometimes he gets confused messages and when that happens how
> can he help?
> 
> 
> 
> 
> Ian Lyons
> 
> http://www.computer-darkroom.com
> 
> 
>> From: Martin Greene <camerabuggy@earthlink.net>
>> Reply-To: filmscanners@halftone.co.uk
>> Date: Sat, 13 Oct 2001 07:14:57 -0400
>> To: Filmscanners List <filmscanners@halftone.co.uk>
>> Subject: filmscanners: Can't download Silverfast 5.2
>> 
>> On my Mac G4 with Photoshop 6.1 and a Polaroid SS 4000, using the Photoshop
>> plug in, something happened and I couldn't load Silverfast.  I got a message
>> that said the plug in was not available.  Looking in the plug in/
>> import-export folder/ Silverfast folder, I discoverred that the plug in was
>> not there.  Tried re-downloading 5.2, and each time got same message and
>> program wouldn't work.  Talked with Silverfast tech support, Martin, who
>> told me my copy of Photoshop must be corrupted, and I should reinstall it.
>> Like a jerk, I did, which wasn't easy to do and I had to reinstall and re
>> configure all sorts of stuff.  The end result was that nothing changed and I
>> still couldn't open 5.2.  I then reinstalled 5.1.2, from the disk that came
>> with the scanner and that worked fine.  Again, tried installing 5.2 over
>> that, and, again, it wouldn't work.  Perhaps, the Silverfast download is
>> corrupt?  As others have said, their tech support is pitiful.  Any
>> suggestions?
>> 
>> Martin
>> 
> 




 




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