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Re: filmscanners: A Good Epson Customer Service Story

I think you will find there is a new (old) corporate culture developing 
around HP.  Their new(ish) CEO is taking these issue very seriously, and 
they realize they lost a lot of goodwill over the last few years.  The 
HP name and market share is way to valuable for them to have it 
associated with poor customer relations.  I think you will find some 
major improvements occurring.  I have.


Edwin Eleazer wrote:

> Just found out that they give the CD away for free now, no charge at all,
> maybe they are catching on.
> ----- Original Message -----
> From: "Edwin Eleazer" <ee907@earthlink.net>
> To: <filmscanners@halftone.co.uk>
> Sent: Tuesday, May 08, 2001 3:32 PM
> Subject: Re: filmscanners: A Good Epson Customer Service Story
>> I did have a HP flatbed that failed 2 months out of warranty. When I
>> contacted HP about it,after diagnosing that it was a scanner fault,  they
>> sent a brand new next generation model free, including prepaid shipping
> and
>> all packing materials for returning the old scanner.
>> You certainly can't ask much more than this! But it would be nice if they
>> would supply the HP precision scan software for Win 2k for free, instead
> of
>> on a CD for $10, but then there is Vuescan so I don't miss it, and the
> copy
>> function still works fine.
>> I guess you win a few and you lose a few.


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