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Re: filmscanners: A Good Epson Customer Service Story
I think you will find there is a new (old) corporate culture developing
around HP. Their new(ish) CEO is taking these issue very seriously, and
they realize they lost a lot of goodwill over the last few years. The
HP name and market share is way to valuable for them to have it
associated with poor customer relations. I think you will find some
major improvements occurring. I have.
Edwin Eleazer wrote:
> Just found out that they give the CD away for free now, no charge at all,
> maybe they are catching on.
> ----- Original Message -----
> From: "Edwin Eleazer" <email@example.com>
> To: <firstname.lastname@example.org>
> Sent: Tuesday, May 08, 2001 3:32 PM
> Subject: Re: filmscanners: A Good Epson Customer Service Story
>> I did have a HP flatbed that failed 2 months out of warranty. When I
>> contacted HP about it,after diagnosing that it was a scanner fault, they
>> sent a brand new next generation model free, including prepaid shipping
>> all packing materials for returning the old scanner.
>> You certainly can't ask much more than this! But it would be nice if they
>> would supply the HP precision scan software for Win 2k for free, instead
>> on a CD for $10, but then there is Vuescan so I don't miss it, and the
>> function still works fine.
>> I guess you win a few and you lose a few.