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Re: filmscanners: A Good Epson Customer Service Story

Larry Berman wrote:

> Hi Laurie,
> But how often is a companies first response the correct one?????
> Larry
Hardly ever.  My latest tact with some companies is after one or two 
messages about a problem with no reply, I just write the CEO, claiming 
defeat, but "just letting him/her know".  Often this seems to get 
something fired up.



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