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Re: filmscanners: A Good Epson Customer Service Story

I did have a HP flatbed that failed 2 months out of warranty. When I
contacted HP about it,after diagnosing that it was a scanner fault,  they
sent a brand new next generation model free, including prepaid shipping and
all packing materials for returning the old scanner.
You certainly can't ask much more than this! But it would be nice if they
would supply the HP precision scan software for Win 2k for free, instead of
on a CD for $10, but then there is Vuescan so I don't miss it, and the copy
function still works fine.
I guess you win a few and you lose a few.
----- Original Message -----
From: "Laurie Solomon" <laurie@advancenet.net>
To: <filmscanners@halftone.co.uk>
Sent: Tuesday, May 08, 2001 1:16 PM
Subject: RE: filmscanners: A Good Epson Customer Service Story

> Yes, it is nice to have a good story every now and then; but for the life
> me, I do not understand the need to give praise and honor to people for
> doing the job they should have been doing at the best quality levels that
> they could do.  It is good that Epson did what they did; but I would have
> expected ( although not always gotten) a well known brand name to have
> no less.  Would you have expected less from a major company that is
> supposedly selling quality products and furnishing quality services?


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