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filmscanners: A Good Epson Customer Service Story

My Epson Perfection 636 died last April, while still under warrantee. I was 
in the middle of a job so I purchased an Epson Perfection 1200 SCSI on the 
same day I sent it out to be repaired. When the 636 came back it wouldn't 
work at all because the local licensed repair shop had not locked the 
scanning mechanism before shipping it back to me. Not really needing it 
because of the 1200, I just put it aside in the basement and went about my 
business. Exactly one year later, the1200 started giving me trouble (by the 
way, are these scanners considered disposable??) After calling Epson's tech 
support I was advised to send the 1200 out (to the same repair facility) be 
fixed under warrantee. I then explained my previous experience with Epson's 
repair service and they advised me to tell my story to Customer Relations.

To make a long story short. Customer Relations sent call tags for the 
Perfection 636,1200 and transparency adapter and sent me a brand new 1640 
Photo in exchange.

With all the complaining we do about the hardware and software 
manufacturers, I felt a need to tell a good story for a change.


Larry Berman




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