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Re: filmscanners: Nikon Service

Tony Sleep wrote:
> On Tue, 17 Jul 2001 01:38:51 -0700  Arthur Entlich (artistic@ampsc.com)
> wrote:
> > I hate to rain on your parade, and I honestly hope your scanner
> > continues to give you great service, BUT, don't you think that it should
> > not have been necessary to have your scanner sent  back to you in
> > basically a broken state?
> Attaboy Art! Kick 'em where it hurts, even when they do finally do a repair
> that's OK :)

I can only speak for myself (obviously), but I don't see either the need
nor do I have the desire to promote an auto repair shop that I have to
bring my car in twice or thrice to fix what should have been done on the
first repair, even if they don't charge me anymore for doing it. I get
no compensation for the time I'm without my vehicle, the expense of
having to use the taxi, the gasoline (petrol) costs, etc.

I understand that sometimes devices are complex and may take more than
one "go" to get the fix to 'stick', but part of repair is to also at
least test the product afterward for reliability of the repair.

> I am glad Hersch is happy with the outcome, and I daresay Nikon are glad
> Hersch is not Art. :)

Nikon is having to deal with me.  I own a lot of their "stuff", and it
has and does continue to breakdown (after it was serviced by them, BTW).



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