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Re: filmscanners: A Good Epson Customer Service Story



Just found out that they give the CD away for free now, no charge at all,
maybe they are catching on.
----- Original Message -----
From: "Edwin Eleazer" <ee907@earthlink.net>
To: <filmscanners@halftone.co.uk>
Sent: Tuesday, May 08, 2001 3:32 PM
Subject: Re: filmscanners: A Good Epson Customer Service Story


> I did have a HP flatbed that failed 2 months out of warranty. When I
> contacted HP about it,after diagnosing that it was a scanner fault,  they
> sent a brand new next generation model free, including prepaid shipping
and
> all packing materials for returning the old scanner.
> You certainly can't ask much more than this! But it would be nice if they
> would supply the HP precision scan software for Win 2k for free, instead
of
> on a CD for $10, but then there is Vuescan so I don't miss it, and the
copy
> function still works fine.
> I guess you win a few and you lose a few.
>




 




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