[filmscanners] Re: OT:Great Customer Service

["Tris Schuler" <tristanjohn@mindspring.com>]

You never know. The first drive I ever bought was a Maxtor and it died in
two months. IBM has a good rep and one of theirs died on me six months ago.
Like I said you never know. And if we keep this going some guy's gonna
relate a sad story about Seagate, too. Good to see a company at least
trying to do it right on the support end, though. I recently had a similar
happy experience with the tech support at Adaptec. Within a week I read
somewhere (on this list, I believe) another person's disappointment in the
way Adaptec supported their product. Like I said . . . .

Tris

>Although this isn't a scanner company, I had to relay this bit of info,
>since we all use hard drives.
>
>I had occasion to call Maxtor's toll-free tech support regarding some
>unexplained crashes which I thought might be due to my hard drive
>overheating.  Apparently, 7200 rpm drives just run very hot...
>
>They responded within a minute of my being placed in queue and when they
>answered they asked my phone number, apparently punched it into the
>computer database, and immediately said "Hello, Art, our records show
>the last time you contacted us was in October, and you spoke to Greg...
>I'm Matt, how can I help you today?"
>
>The guy was right on top of things, answered my questions, gave me a few
>suggestions, and thanked me for my call.  Great service.
>
>Not common these days, so a real pleasure.  Made me feel like I made a
>good decision to buy the Maxtor drive.
>
>Art

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