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Re: filmscanners: Silverfast Ai and Silverfast HDR


No, it was Silverfast USA. In fact, your message jogged my memory. In fact,
I spoke with Annie during both calls. Perhaps they had not yet formulated
their firm policy. I later read here that there was a dispute between
Germany and USA regarding this issue. I don't remember which had which
position, but it looks like greed prevailed.


----- Original Message -----
From: "Paul Chefurka" <Paul_Chefurka@pmc-sierra.com>
To: <filmscanners@halftone.co.uk>
Sent: Thursday, October 04, 2001 3:08 PM
Subject: RE: filmscanners: Silverfast Ai and Silverfast HDR

> And the chant of the crowd grows louder:  "Ham...rick Ham...rick
Ham...rick" :-)
> -----Original Message-----
> From: Owen P. Evans [mailto:opevans@istar.ca]
> Sent: Thursday, October 04, 2001 2:30 PM
> To: Filmscanners
> Subject: filmscanners: Silverfast Ai and Silverfast HDR
> [snip discouraging customer support story]
> Today I had not had a reply so I sent a second notice and I received a
> telephone call this afternoon from their customer service. They do not
> HDR updates for free! They will refund my $45 and we are finished. The
> customer service rep, Annie, was very pleasant and firm with the policy.
> felt that maybe Mr. O'Daniel may have been dealing with Germany because
> Lasersoft Imaging Inc. of the USA will not do this!
> There you have my experience. As for me; I'm sticking with Vuescan like I
> have all year and who updates the product on a weekly basis...FOR FREE!
> Sorry for the long post.
> Owen
> Owen P. Evans
> Osgoode, Ontario. Canada
> (near our nation's capital; Ottawa)
> opevans@istar.ca
> J.33-3


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