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Re: filmscanners: Which Buggy Software?

Since you're using W2K, what does the Event Viewer say? In my experience
with Win NT/2K, many repeatable errors can be diagnosed with info from the
event viewer logs, and frequently are the result of driver conflicts,  the
most infamous being 3rd party manufacturer video drivers (video drivers have
the ability to cause more havoc because MS lets them run with escalated
privileges compared to most other drivers and services). You could probably
test that last hypothesis by changing your video driver to standard VGA
(bear with me) and see if you still have crashes saving files repeatedly.

In my day job, I manage desktop support for a large company, and recently
spec'ed out a machine for our enterprise Win2K migration. I bought an IDE
switching RAID controller to manage 2 76 GB drives, and after installing
Norton Ghost, I discovered that when using Ghost to create boot floppies,
the machine would crash (not even getting to a Blue Screen of Death). I
fought this for days, and finally tried the process in Safe mode, whereupon
the condition that caused the crashing gave me a Blue Screen of Death
(finally!). Using the information about the address and service that caused
the memory violation, I was able to search MS' knowledgebase and found
several articles the pointed to the Raid card drivers as being the likely
culprit. In the end, I put the Ghost console on a different PC (it wasn't
necessary to be on the same one) and now am computing happily.

If you'd like to contact me off list for more advice troubleshooting, feel


----- Original Message -----
From: "Darrell Wilks" <wilksd@home.com>
To: <filmscanners@halftone.co.uk>
Sent: Friday, July 13, 2001 12:25 PM
Subject: RE: filmscanners: Which Buggy Software?

> I have read that NikonTech has told someone they are the only one having
> problems. This may be just a rumor, or not, so here is my short story.
>  NikonScan 3.1 crashes regularly when saving a scan. Usually I can get at
> least one scan saved, but then trying to
> save a second scan sometimes works, occasionally not, a third scan fails
> save with greater frequency than a failed second scan save, and a fourth
> scan save is hit or miss.
>  Anyway, Windows 2000 reports the error (NikonScan has reported errors and
> will be shut down OK?) clicking okay shuts it down. Restarting NikonScan
> allows me to scan and save a couple more, then crash and restart the app
> again and so on. My record is 4 saved scans in a row.
>  Liveable but not very good. Startup time for NikonScan 3.1 is horrible.
>  I have P3 800, 1GB ram, U160 HDs, AGP video. All other hardware and
> software is stable. All drivers and BIOS is up to date. Windows 2000 is
>  Nikon tech support walked me through scan, with crash and all. Oddly, the
> tech had me install a "generic printer
> driver" and try to scan again. Weird. Of course that didn't work, so we
> tried deleting and reinstalling this and
> that, you know, the old "maybe the dll files corrupt" thing.
>  Finally, got transferred to second level support, but gave up waiting on
> hold (gotta work sometimes). Will try again
> later.
> NikonScan 3.1 is easy to use though slightly quirky (scan window is always
> on top and must be minimized to see the save window). VueScan has a
> multitude of settings I'll have to play with more before forming an
> here.
> Overall, I really like the application. I have used ScanWizard ProTX
> (ArtixScan 4000T), and tried the VueScan demo.
> Hope this info encourages those "orphans" out there that think they may be
> the only ones with this problem.
> Darrell

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