Re: filmscanners: Cleaning slides (PEC tips)

[Arthur Entlich <artistic@ampsc.com>]

Rob Geraghty wrote:

> Ed wrote:
> 
>> solves the problem.  Having worked in a large company before, I
>> suspect that the information never got to the engineers who work on
>> the scanner software, and I suspect these engineers aren't even
>> aware of the problem.
> 
> 
> Exactly what I suspect.  What is sad is that the sales and
> support people in other countries and Nikon's own management
> have insulated the engineers from being able to resolve the
> issue.  Fixing it would result in a whole bunch of happier
> users who would be more likely to buy future products.
> 
> As it is, I'll probably look to Polaroid next time.
> 
> Rob

I don't doubt this explanation at all.  It shows a major defect in the 
corporate culture which needs to be addressed, and until it is, the 
trouble will continue.

It reminds me of recent information regarding some car issues with 
Mitsubishi, where the lower and middle managers and front end customer 
service workers were "protecting" management from the huge number of 
failures and complaints, and safety issues.  At the end of the day, the 
CEO resigned over this, although he may have been "the last to know".

Art