[filmscanners] RE: Photoshop freezing

["LAURIE SOLOMON" <laurie@advancenet.net>]

>She is using the Epson software that came with the Epson 3200

I am unfamiliar with both the scanner and the Epson software, so I cannot
comment on it.  I know that many scanners on PC use a Twain driver to allow
them to scan from within Photoshop and automatically import the scan into
Photoshop; but I do not know if this is the case for Macs.  There are some
scanner software which do not use Twain drivers even in PCs and require the
user to manually import the files into Photoshop.  Sometimes these factors
can contribute to conflicts; and that was the reason for my question.

>The computer is on an Ethernet network, but File Sharing is turned
>off. It's using the Ethernet only to access the Internet, via DSL and
>a router.

Is it possible that the network could be creating intermittent conflicts
which Photoshop operations causing the program to freeze when you attempt to
save the file?  Network can sometimes be a source of problems in their own
right.

>Only Photoshop freezes. I installed MacsBug on that computer, but it
>doesn't drop into MacsBug, suggesting that the OS was perhaps fine.

This is Greek to me; I am a Windows person and know nothing about MacBug and
how it works. :-)  Sorry!

Let us know if the problems start up again.

-----Original Message-----
From: filmscanners_owner@halftone.co.uk
[mailto:filmscanners_owner@halftone.co.uk]On Behalf Of Maaki
Sent: Friday, July 18, 2003 10:32 PM
To: laurie@advancenet.net
Subject: [filmscanners] RE: Photoshop freezing



Many thanks for all the help. Here are the answers to your questions.

The scanner connects to a PCI card  in the computer with FireWire.

She is using the Epson software that came with the Epson 3200
Scanner. She is not using SilverFast, explaining to me that you use
one or the other, not both.

I don't know how the images get imported into Photoshop.

The computer is on an Ethernet network, but File Sharing is turned
off. It's using the Ethernet only to access the Internet, via DSL and
a router.

Only Photoshop freezes. I installed MacsBug on that computer, but it
doesn't drop into MacsBug, suggesting that the OS was perhaps fine.

The patches have probably not been installed. I guess I should check
to see what there is.

The SCSI IDs and termination are fine.  There was no problem with any
other app that I had used on that Mac.

She reported no problems today, so perhaps assigning the new 120GB
FireWire disk as a Scratch disk  solved it.

When she is gone, I'm going to have to learn how scan and color
correct myself. It looks like I have a big learning curve ahead of me.

Thanks again

Maaki


          =====================================
  ---At 6:44 PM -0500 7/18/03, LAURIE SOLOMON wrote:---

>
>There are a few bits of information that you have not given which may be
>helpful.  First, how does your scanner connect to the computer (e.g., SCSI,
>USB, Firewire, etc.)?  What scanner software are you using and does the
>scanner software fujnction as a stand alone which creates separate files
>that then have to be imported into Photoshop as opposed to automatically
>opening in Photoshop? Is this an independent or networked computer?  When
>the freezing takes place is it only the Photoshop application that freezes
>or is it the whole computer including the OS which freezes so as to require
>a warm or cold reboot?  Have you installed any and all the latest patches
>for Photoshop?

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