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RE: filmscanners: My replacement 8000 is banding like the first one :-(

On Thu, 19 Jul 2001, Lawrence Smith wrote:

> Nikon tech support advised me to send the unit in for service this morning.
> They also said that they believed that service has been able 'fix' the
> banding issue.  They could not tell me however what they believed the issue
> really was.  They also said that they have only received a handful of calls
> about this problem.  If any of you other 8000 owners that are having this
> issue have not called about it I would ask that you do so and be sure that
> you get escalated to the 2nd level guys.  They need to know that this is a
> real problem and it's not just me and my TWO units.  I am going to send it
> for repair to see if they can indeed fix it.  Will let you know.

I just got off the phone with Nikon Level 2 support 
(a fellow named Chris) and I will be sending my 
scanner in.  I'll miss it, but this thing needs 
to be resolved.

Chris claims that Nikon service has not recived a 
unit for service, yet, for the banding problem. 
That *may* possibly be true, if Lawrence's 1st 8000 
went back to the retailer directly.

I mentioned that I was in touch with several 
other folks with the same problem.

Chris asked that others with this problem contact 
Nikon.  Call 1-800-NIKON-UX.  Talk to 1st Level 
support and explain the problem.  I got a case 
number for 2nd-level support immediately.  It 
took about 15 minutes of waiting (at 2 PM) to get 
to a real person at 1st Level.

I think their policy at the moment is to "neither 
confirm nor deny" the problem.  I led Chris to 
Lawrence's "Banding" web page while we were on 
the phone.  I think it made an impression.

The plot thickens.

rafe b.


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