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Re: filmscanners: NikonUSA warranty service
On Tue, 26 Jun 2001, Todd Radel wrote:
> Or, at the very least, to at least have laid eyes on the product they're
> supposed (alleged?) to be supporting! Case in point: the Acer techs who have
> never seen a 2740, had no film scanners on their desks (or even in a nearby
> lab) in which to reproduce users' problems or to become familiar with the
> product, and had no idea what "MiraPhoto" was, let alone "SCSI". And they
> freely admitted all of this to me over the phone.
This AM, while talking to a Nikon tech, I
did a scan using the stand-alone version
of NikonScan, per the tech's request.
When the scan is complete, you have your
scan in a window in NikonScan. I asked
the tech if there was a way (inside this
program) to look at the individual color
channels. I was met with a resounding
"Huh?" The tech clearly had no idea
what I was talking about. This seems a
bit lame for someone whose job it is to
support film scanner users.