Apache-Talk @lexa.ru 

Inet-Admins @info.east.ru 

Filmscanners @halftone.co.uk 

Security-alerts @yandex-team.ru 

nginx-ru @sysoev.ru 




      :: Filmscanners
Filmscanners mailing list archive (filmscanners@halftone.co.uk)

[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: filmscanners: A Good Epson Customer Service Story

Yes, that is good to hear.They deserve kudos.

At 10:59 AM 05/08/2001 -0400, you wrote:
>My Epson Perfection 636 died last April, while still under warrantee. I 
>was in the middle of a job so I purchased an Epson Perfection 1200 SCSI on 
>the same day I sent it out to be repaired. When the 636 came back it 
>wouldn't work at all because the local licensed repair shop had not locked 
>the scanning mechanism before shipping it back to me. Not really needing 
>it because of the 1200, I just put it aside in the basement and went about 
>my business. Exactly one year later, the1200 started giving me trouble (by 
>the way, are these scanners considered disposable??) After calling Epson's 
>tech support I was advised to send the 1200 out (to the same repair 
>facility) be fixed under warrantee. I then explained my previous 
>experience with Epson's repair service and they advised me to tell my 
>story to Customer Relations.
>To make a long story short. Customer Relations sent call tags for the 
>Perfection 636,1200 and transparency adapter and sent me a brand new 1640 
>Photo in exchange.
>With all the complaining we do about the hardware and software 
>manufacturers, I felt a need to tell a good story for a change.
>Larry Berman


Copyright © Lexa Software, 1996-2009.