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Re: filmscanners: A Good Epson Customer Service Story



Yes, that is good to hear.They deserve kudos.

At 10:59 AM 05/08/2001 -0400, you wrote:
>My Epson Perfection 636 died last April, while still under warrantee. I 
>was in the middle of a job so I purchased an Epson Perfection 1200 SCSI on 
>the same day I sent it out to be repaired. When the 636 came back it 
>wouldn't work at all because the local licensed repair shop had not locked 
>the scanning mechanism before shipping it back to me. Not really needing 
>it because of the 1200, I just put it aside in the basement and went about 
>my business. Exactly one year later, the1200 started giving me trouble (by 
>the way, are these scanners considered disposable??) After calling Epson's 
>tech support I was advised to send the 1200 out (to the same repair 
>facility) be fixed under warrantee. I then explained my previous 
>experience with Epson's repair service and they advised me to tell my 
>story to Customer Relations.
>
>To make a long story short. Customer Relations sent call tags for the 
>Perfection 636,1200 and transparency adapter and sent me a brand new 1640 
>Photo in exchange.
>
>With all the complaining we do about the hardware and software 
>manufacturers, I felt a need to tell a good story for a change.
>
>Larry
>
>
>
>
>***********************************
>Larry Berman
>
>http://BermanGraphics.com
>http://IRDreams.com
>http://ImageCompress.com
>
>***********************************
>





 




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