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[filmscanners] Re: No more Kodak CD-R's



I don't know about the warranties in France, but here in Canada, Memorex
is one of the only companies which has only a one year warranty on their
CD-R/CDRW disks.  I know a guarantee isn't much help if you lose
irretrievable data, but I think it says something about the company's
faith in the product.  Most other companies offer unlimited lifetime
warranties on their disks.

Also, be aware Memorex does not make disks, they are a re-brander.  When
I used to buy their disks, I used a little utility to find out who the
manufacturer was, and they were all over the map.  I don't think that is
a good indication of repeatable quality or reliability.

BTW, Memorex did originally also offer a lifetime warranty on their CD-R
disks, so something happened that changed their mind.

Further, when I was in correspondence with Memorex about the fact that I
bought several packages of CD-Rs which stated lifetime warranty on the
outer packaging and "one year from purchase date" on the inside, they
first denied they ever made lifetime warranted disks, they then asked me
to scan the cover packaging and email it to them, which I did, at which
point they claimed I has altered it!

I finally told them if they did not refund my money, and pay for my
wasted time, I was going to send the info onto several trade magazines.
  They produced a check and an apology.

During all this, one service tech I spoke to told me her disks Memorex
CD-Rs were failing regularly, and she worked for the company.

These days Memorex is just a licensed name.  The products can come from
anywhere. (Mine were Fuji, as it turned out, and interestingly enough,
the Fuji's I had were made by yet another company still, and they came
with a lifetime warranty...)

Art

Anthony Atkielski wrote:

> Avoid BASF (if they still make CD-Rs); I had one go south on me after only
> about 18 months.  Currently I've been buying Memorex.  I'd still buy Kodak
> if they were still made.  Kodak's decisions never cease to amaze me.
>
> ----- Original Message -----
> From: "Tony Sleep" <TonySleep@halftone.co.uk>
> To: <anthony@atkielski.com>
> Sent: Wednesday, October 16, 2002 13:54
> Subject: [filmscanners] Re: No more Kodak CD-R's
>
>
> On Tue, 15 Oct 2002 15:51:33 -0600  Tim Atherton (tim@KairosPhoto.com)
> wrote:
>
>
>>the following was the response from Kodak when I asked about
>>the discontinuation of their CD-R products (the silver/gold Ultima series
>>and the Gold audio pro CD's
>>
>
> A shame that, and explains why I can't find any. Anyone got any specially
> fond recommendations for any other brands? I've used Verbatim, Traxdata,
> Philips, Memorex, never had a problem with any of them, but...
>
> Regards
>
> Tony Sleep - http://www.halftone.co.uk
> ----------------------------------------------------------------------------


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