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[filmscanners] RE: Umax experience



Again, your experience is opposite to mine. The Umax website indicated
that I would have to upgrade the firmware on my scanner to use it with
WinXP. I had a several-email correspondence with Umax on this, getting
pricing info, etc. They knew I was buying a used scanner, which does
them no direct good. They gave me directions on how to find the firmware
version so that I could get that info from the seller. When he informed
me that the firmware was old, the Umax guy found out that they were out
of stock. He offered to rob one of their scanners to get me the firmware
prom. As it turned out, my unit worked fine with the old firmware. My
Umax contact said that there was no other benefit to the new firmware,
and to use the scanner as is.

Lloyd



-----Original Message-----
From: filmscanners_owner@halftone.co.uk
[mailto:filmscanners_owner@halftone.co.uk] On Behalf Of HPA
Sent: Friday, May 24, 2002 8:23 PM
To: lodaniel@bham.rr.com
Subject: [filmscanners] Umax experience


I have had a very poor experience with Umax, because the factory will
not do email support and requires you to phone them.  Even if your unit
is under warranty you have to pay for the phone call, so my phone bill
shows a charge of $15.75 for waiting over half an hour on hold, and that
is PER CALL.  If they send you the wrong part they want you to pay them
$10 just to listen to your problem on the phone (you have to have your
credit card in hand).  The dealer who sold me the scanner spent five
months trying to order a simple transparency cable for the scanner and
could not get it from the factory, even though it is on their website as
a standard part.  So I had to do it. By the time I added up postage,
phone bill, etc., this cable cost almost $100!  I will never buy Umax
again

Tom Robinson

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