on 10/13/01 7:14 AM, Martin Greene at email@example.com wrote:
> On my Mac G4 with Photoshop 6.1 and a Polaroid SS 4000, using the Photoshop
> plug in, something happened and I couldn't load Silverfast. I got a message
> that said the plug in was not available. Looking in the plug in/
> import-export folder/ Silverfast folder, I discoverred that the plug in was
> not there. Tried re-downloading 5.2, and each time got same message and
> program wouldn't work. Talked with Silverfast tech support, Martin, who
> told me my copy of Photoshop must be corrupted, and I should reinstall it.
> Like a jerk, I did, which wasn't easy to do and I had to reinstall and re
> configure all sorts of stuff. The end result was that nothing changed and I
> still couldn't open 5.2. I then reinstalled 5.1.2, from the disk that came
> with the scanner and that worked fine. Again, tried installing 5.2 over
> that, and, again, it wouldn't work. Perhaps, the Silverfast download is
> corrupt? As others have said, their tech support is pitiful. Any
5.2 is a paying upgrade. You can't get there from 5.1.2 without sending them
some cash. When you do they give you a new code to download it.