RE: filmscanners: Polaroid SS4000 ext. warranty and Bulk Slide Feeder

["Hemingway, David J" <HEMINGD@POLAROID.COM>]

Ron,
Call the 800 technical support number and request the brush for the SS4000.
There is a sensor internal to the scanner that can collect dust preventing
the scanner from finding it's "home" position. This brush attached to the
front of the carrier. After powering down the scanner you manually pass the
carrier back and forth to clean any dust off the sensor. 
I do not think it is to late to purchase a service contract. I will have a
service representative email you directly with details.
Regards
David

> -----Original Message-----
> From: Ron Carlson [mailto:carlson@olypen.com]
> Sent: Monday, July 23, 2001 12:29 AM
> To: filmscanners@halftone.co.uk
> Subject: Re: filmscanners: Polaroid SS4000 ext. warranty and 
> Bulk Slide
> Feeder
> 
> 
> David, what free brush and how do I order it? I hadn't heard 
> of an extended
> warranty. My SS4000 is 15 months old, I suppose it's too late 
> for me to get
> one now --- not that I need it at the moment.
> Regards, Ron
> ----- Original Message -----
> From: "Hemingway, David J" <HEMINGD@POLAROID.COM>
> To: <filmscanners@halftone.co.uk>
> Sent: Sunday, July 22, 2001 10:07 AM
> Subject: RE: filmscanners: Polaroid SS4000 ext. warranty and 
> Bulk Slide
> Feeder
> 
> 
> > Preben,
> >  I guess I am happy to hear from you :). The bulk feeder is 
> going to be
> > available  to the best of my knowledge. Good things don't 
> come quickly :).
> > Each market sets it's own sales and marketing strategies. I 
> was not aware
> > specifically the Europe did not offer an extended warrantee on the
> scanners.
> > I do know it is not available on film recorders supposedly because
> Europeans
> > do not purchase them, a cultural issue I am told. I will 
> pass on your
> > comments to my corporate brothers in Europe.
> > Glad you are pleased with your SS4000. be sure to order the 
> free brush to
> > clean the sensor.
> > Regards,
> > David
> >
> >  -----Original Message-----
> > From: Preben Kristensen [mailto:krille@tin.it]
> > Sent: Sunday, July 22, 2001 5:08 AM
> > To: filmscanners@halftone.co.uk
> > Subject: Re: filmscanners: Polaroid SS4000 ext. warranty and Bulk
> > Slide Feeder
> >
> > This is for David:
> >
> > The extended warranty offer seems to be valid only in the 
> US - now, why is
> > that? Are you planning to cut your sales to only US as 
> well?  Or are you
> > selling inferior (Monday/Friday production) units outside 
> US - so it is
> not
> > worth doing? :-)
> > Please pass this one on to the gods!
> >
> > We are now rapidly approaching the first year anniversary for the
> impending
> > arrival of the bulk slide feeder. How should we celebrate that? :-)
> >
> > "Apart from that, Mrs. Lincoln, how did you like the 
> performance?" :-)
> Well,
> > apart from that, I have been extremely happy with the 
> SS4000 which, for a
> > long time was the only suitable machine on the market for 
> my needs! And I
> > have not (touch wood)had any reason to test the repair 
> service in Italy.
> >
> > Greetings from Preben
> >
>