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RE: filmscanners: My replacement 8000 is banding like the first one :-(



Title: RE: filmscanners: My replacement 8000 is banding like the first one :-(

I no longer have my LS8000 as I've mentioned.  However, Camera World did want my Nikon case # so they could return it.  If anyone wants the case #, I'll supply it.

Paul Wilson

> -----Original Message-----
> From: Raphael Bustin [mailto:rafeb@channel1.com]
> Sent: Thursday, July 19, 2001 3:02 PM
> To: filmscanners@halftone.co.uk
> Subject: RE: filmscanners: My replacement 8000 is banding
> like the first
> one :-(
>
>
>
>
> On Thu, 19 Jul 2001, Lawrence Smith wrote:
>
> > Nikon tech support advised me to send the unit in for
> service this morning.
> > They also said that they believed that service has been
> able 'fix' the
> > banding issue.  They could not tell me however what they
> believed the issue
> > really was.  They also said that they have only received a
> handful of calls
> > about this problem.  If any of you other 8000 owners that
> are having this
> > issue have not called about it I would ask that you do so
> and be sure that
> > you get escalated to the 2nd level guys.  They need to know
> that this is a
> > real problem and it's not just me and my TWO units.  I am
> going to send it
> > for repair to see if they can indeed fix it.  Will let you know.
>
>
> I just got off the phone with Nikon Level 2 support
> (a fellow named Chris) and I will be sending my
> scanner in.  I'll miss it, but this thing needs
> to be resolved.
>
> Chris claims that Nikon service has not recived a
> unit for service, yet, for the banding problem.
> That *may* possibly be true, if Lawrence's 1st 8000
> went back to the retailer directly.
>
> I mentioned that I was in touch with several
> other folks with the same problem.
>
> Chris asked that others with this problem contact
> Nikon.  Call 1-800-NIKON-UX.  Talk to 1st Level
> support and explain the problem.  I got a case
> number for 2nd-level support immediately.  It
> took about 15 minutes of waiting (at 2 PM) to get
> to a real person at 1st Level.
>
> I think their policy at the moment is to "neither
> confirm nor deny" the problem.  I led Chris to
> Lawrence's "Banding" web page while we were on
> the phone.  I think it made an impression.
>
> The plot thickens.
>
>
> rafe b.
>
>
>



 




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