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Re: filmscanners: Nikon Service

On Thu, 19 Jul 2001, Tony Sleep wrote:

> On Wed, 18 Jul 2001 16:26:51 -0400 (EDT)  Raphael Bustin 
> (rafeb@channel1.com) wrote:
> > Can you honestly say that any one brand is more 
> > or less prone to reliability or service headaches 
> > than "the others?"  
> Nope. There's anecdotal reports aplenty, but no way of weighting the 
> pissed-off-and-grumbling users of any marque as a percentage of the whole. 

Bingo. That was my point.

> There are a lot of complaints about Nikons, but then there are presumably a 
> lot of Nikons. What is more interesting is the patterns that form in the 
> nature of failures. This strikes me as very useful ammunition for consumers 
> confronted by unresponsive service depts.

I don't know if any of these companies 
give much of a hoot about their film-scanner 
customers.  Cheap flatbeds, FAX machines, and 
3-in-1s (printer/scanner/copiers) present a 
much larger market, with much less demanding 

I'd be curious to know, among veteran film-
scanner users, whether there's any brand 
loyalty at all.  Anybody out there buy the 
same brand twice?

rafe b.


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