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Polaroid help (was Re: filmscanners: CANON FS4000US vs NIKON IVED)

At 12:02 PM -0500 12/20/99, Hemingway, David J wrote:
>Sender: owner-scan@leben.com
>Date: Mon, 20 Dec 1999 12:02:20 -0500
>From: "Hemingway, David J" <HEMINGD@POLAROID.COM>
>Subject: Assistance with Polaroid products
>To: "'scan@leben.com'" <scan@leben.com>
>Sender: owner-scan@leben.com
>Reply-To: scan@leben.com
>If anyone on list needs information or assistance with or about Polaroid
>film recorders or scanners I would be happy to assist.
>David Hemingway
>Polaroid Corporation
>Turn off HTML mail features. Keep quoted material short. Use accurate
>subject lines. http://www.leben.com/lists for list instructions.

Robert -

I think the above offer is still good, because David helped me 
recently (and not on Mitchell Leben's scan.com list).


>--- Chris Hargens <ldmr@cruzio.com> wrote:
> > Also,overall, I've heard good things about
> > Polaroid's customer service
>Well, I could give you an example of extremely bad
>customer service from Polaroid. Without brut force it
>was impossible to insert the plastic film-strip holder
>into my new SS4000. I have contacted Polaroid about
>this problem. It took about 5 phone calls, 3 messages
>through their web-page and about 3 months to resolve
>the problem. Luckily, I mainly use slides and I did
>not have any problems with the slice carrier.
>Nevertheless, my experience with Polaroids' customer
>service was exteremly disappointing.


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