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Re: filmscanners: Fast, decent (if you are lucky), low res scans
Oostrom, Jerry wrote:
> [Oostrom, Jerry] I also phoned Acer and came in direct contact with the
> engineer. She seemed to be a Japanese, not yet speaking any dutch. Thus she
> was probably sent here to strengthen the technical staff of the service
> unit. So although my problem is not (yet) solved, I still think Acer is at
> least trying to set up a good service unit in the Netherlands.
In fairness to Acer, they seem like a company trying to crack into the
market, and that they are providing a good value product line, rugged,
and basically well designed. They get kudos for trying to get their
staff trained as well. Slide scanners are complex both mechanically and
electronically, so it is probably not easy to get good technicians
working on them (at minimum wage???). Most tech repair places work on a
flat fee for warranty repairs. So it isn't worth it to them to spend
too much time on any one unit. The problem is, unlike the actual
manufacturer, they are rarely supplied with enough replacement units to
be able to just make a decision to trade the broken model with a new
sealed or out of box model.
Best of luck with the repair.