Rodger,
Polaroid
tries to maintain a high level of customer satisfaction but sometimes things
fall between the cracks. Unfortunately the crack you fell into was unusually
large. Please let me know when you receive the new scanner and if everything
is to your satisfaction.
My
presence on this and other forums is to help customers like you. I have been
doing this here for somewhere around two years. The primary motivation is
service. If that generates a little positive PR so much the better but PR is
NOT the reason I am here.
David
Hemingway
>And if you want the
Polaroid (for a little more money), then you may have better
luck than me
and wouldn't have to send it back for repair. And if you did
have
problems, David Hemingway of Polaroid monitors this list and knows where
to kick the sleeping dog. He saw my comments about Polaroid's poor
service
(I guess 3 returns for repairs of the same problem over 5 months,
with no
real use of the scanner during that time, qualifies as "poor
service.") and
sent an e-mail to the right person. That caused
Polaroid to promise to send
me a brand new replacement scanner. If
it works when I receive it, I'll be a
happy camper.
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