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RE: Pigmented inks was Re: filmscanners: SS4000 and LS-2000 real value?



Yes...A matter of trust, not words.

Still, looking at the glass as half full, I suppose that Epson means to 
honor the warranty for repairs on parts of the printer which have nothing 
to do with 3rd-party inks.

Has anyone had a real situation in this regard? How did Epson react?


At 09:06 PM 1/28/01 -0600, you wrote:
>Technically and literally, this may not be construed to be "voiding the
>warrantee; but for all practical purposes, it certainly sounds like it with
>respect to the specific problem to me (e.g., "if these products cause a
>failure, the repair of that failure will not be covered under warranty.")
>
>-----Original Message-----
>From: owner-filmscanners@halftone.co.uk
>[mailto:owner-filmscanners@halftone.co.uk]On Behalf Of John Woodworth
>Sent: Sunday, January 28, 2001 6:14 PM
>To: filmscanners@halftone.co.uk
>Subject: RE: Pigmented inks was Re: filmscanners: SS4000 and LS-2000
>real value?
>
>
>Here is a quote from the FAQ's section of epson's website
>(http://files.support.epson.com/txt/pho127/pho127f1.txt) which may be of
>interest:
>
>"Q: Can the Epson ink cartridges be refilled or can 3rd party ink
>cartridges be used without voiding the warranty?
>A: EPSON does not recommend refilling or using 3rd party ink cartridges.
>Using these products will not void the Epson warranty, however, if these
>products cause a failure, the repair of that failure will not be covered
>under warranty. "
>
>For what it's worth.
>
>At 01:15 PM 1/28/01 -0600, you wrote:
> >Actually Rob is right concerning Epson's official position.  Furthermore,
> >just removing the CIS, if your printer allows for the use of a CIS since
> >many do not - especially the newer chipped models, and reinstalling the
> >Epson cartridges by itself will not necessarily work.  You would have to
> >flush and clean all the old third party ink out of the machine as well.
>Any
> >third party ink residue left in the machine for an Epson tech to find and
> >analyze would be grounds for voiding the warranty legally.
> >
> >Basically, what you are suggesting and what those who you cite are
> >suggesting constitute an illegal work around the provisions of the warranty
> >and hence would void the warranty.  That Epson personnel may not be able to
> >determine that you have voided the warranty or turn a blind eye to that
>fact
> >is another matter altogether.  It is a practical issue and not a legal one.
> >
> >-----Original Message-----
> >From: owner-filmscanners@halftone.co.uk
> >[mailto:owner-filmscanners@halftone.co.uk]On Behalf Of Rob Geraghty
> >Sent: Sunday, January 28, 2001 2:06 AM
> >To: filmscanners@halftone.co.uk
> >Subject: Re: Pigmented inks was Re: filmscanners: SS4000 and LS-2000
> >real value?
> >
> >
> >"Robert DeCandido" <rdcny@earthlink.net> wrote:
> > > You do not void your warranty by using third party inks in an
> > > Epson.  If you need to return the printer for servicing, just remove
> > > the CIS and re-install the Epson cartridges.  See the Inkjetmall web
> > > site (Cone Peizography, eg) for a discussion of this.  We have been
> > > back and forth on that issue on the Peizo list...Repeat: You do not
> > > void the warranty!
> >
> >I suspect Epson would take a different view if the reason the printer
> >was being returned has due to head blocks caused by non-OEM
> >inks.  AFAIK Epson's official line is that the use of 3rd party inks
> >voids the warranty as far as anything to do with the ink flow is
> >concerned.
> >
> >Rob




 




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