[filmscanners] Re: Polaroid Sprintscan Problem - Fixes or new scanner?

["Bard Martin" <bardmartin@earthlink.net>]

I had the same problem with my Sprintscan 120 for quite a while and
while it lasted it was maddening.  Often I could get the computer to
recognize the scanner by disconnecting and reconnecting the Firewire
attachment.  Sometimes starting and restarting the computer did the
trick.  Finally a tech guy told me to try doing a "Repair Disc
Permissions" operation in Disk Utility.  That (knock on wood) seems to
have fixed the problem.  I assume that you are using the Polaroid
software (as versus Silverfast, which itself tends to cause problems)
and that you have downloaded the latest version of the Polaroid
software to keep the scanner current with the latest Mac OS.  Good
luck.  Bard
On Nov 20, 2004, at 4:03 PM, Brad Smith wrote:

> I have a Polaroid Sprintscan 4000+ .  It has become "invisible" to my
> computer.  My Mac (G-4, OS 10.2.8 running Photoshop 7) can't recognize
> that it is connected, either to firewire which I've always used or to
> USB.  I've contacted Polaroid tech support and their things for me to
> try haven't come up with any solutions.  They think that it needs
> service.  They quoted me that service is anywhere from $440 to $600.
> YIKES!
>
> Have any of you had this problem?  Any suggestions are appreciated.
>
> If a new scanner is in order, what would you suggest.  I've been happy
> with the Polaroid's performance.  13"X19" is my largest output size.
>
> Thanks
> Brad
>
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