Re: filmscanners: Can't download Silverfast 5.2

[derek_c@cix.co.uk (Derek Clarke)]

Doesn't Silverfast have two variants, one for off-disc and one for 
off-scanner? And the latest upgrade is only for one of them?

If you're not downloading the version you think you are, that could be the 
problem.

camerabuggy@earthlink.net (Martin Greene) wrote:

> On my Mac G4 with Photoshop 6.1 and a Polaroid SS 4000, using the 
> Photoshop
> plug in, something happened and I couldn't load Silverfast.  I got a 
> message
> that said the plug in was not available.  Looking in the plug in/
> import-export folder/ Silverfast folder, I discoverred that the plug in 
> was
> not there.  Tried re-downloading 5.2, and each time got same message and
> program wouldn't work.  Talked with Silverfast tech support, Martin, who
> told me my copy of Photoshop must be corrupted, and I should reinstall 
> it.
> Like a jerk, I did, which wasn't easy to do and I had to reinstall and 
> re
> configure all sorts of stuff.  The end result was that nothing changed 
> and I
> still couldn't open 5.2.  I then reinstalled 5.1.2, from the disk that 
> came
> with the scanner and that worked fine.  Again, tried installing 5.2 over
> that, and, again, it wouldn't work.  Perhaps, the Silverfast download is
> corrupt?  As others have said, their tech support is pitiful.  Any
> suggestions?
> 
> Martin
> 
>